{"id":331,"count":3,"description":"David Barrow's career spans various organizations, including IBM Global Business Services, where he started working in ITSM. He holds ITIL\u00ae Master and VeriSM Professional certifications, earned recognition as a Chartered Information Technology Professional, and received a BCS fellowship in 2022. As a committee member for ITSM with the BSI, BCS, and ISO, David actively contributes as a passionate service management expert and a global presenter on digital transformation. 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